Stefan Gleason: It is quite rare, but there have been a few horror stories, Tulving being an example of that. We are very competitive, I’m not going to say that on every product at every moment we’re the lowest price, that's definitely not the case. However, I guarantee you that with our company, you're going to get delivery, you're going to get it fast, you're going to get added value of content and we always over deliver on our promises, not under deliver and that is extremely important. Particularly when you're asking somebody to send money somewhere else with the expectation that they're going to receive their gold and silver.

Now some people will go to local dealers and I don't want to discount that because that's certainly something that people are able to do successfully. I would say that a lot of times the local dealers are at a disadvantage because they're not as sophisticated as a company like ours or some of our competitors. They may not be hedging. They may be exposed to market more than they should be and they may not have access to the lowest cost inventory, so the pricing may not be the best. Now in some states, also local dealers unfortunately have to collect sales tax on the sale of precious metals and that's something we oppose. We oppose those laws, we're actually working to repeal some of those laws but it does put a lot of local dealers in certain states at a significant disadvantage to an out of state dealer such as Money Metals Exchange.

And we're based in Idaho and so even customers within Idaho because there's an exemption for sales taxes on precious metals in Idaho, we don't even have to collect it on people who live in Idaho.

Alan Stroup: Stefan, I know there are some consumers that are concerned about several thousand dollars let's say worth of gold and silver being shipped to them in one by one either UPS or the United States Postal Service or Fed Ex or whatever. How does your company ship and how reliable is it?

Stefan Gleason: We ship virtually everything by the US Postal Service. And of course these are boxes that are not marked with their contents. You can't source it. It'd be very difficult to determine where it was coming from exactly. The return address isn't tied directly to our name. So, there's some anonymity there and I think most wholesalers and retailers also are pretty smart about their shipping practices. Most do use US Postal Service. Some use FedEx or UPS. That's not the most cost effective and it's also not even the most secure. Believe it or not, US Postal Service has been extremely reliable when it comes to delivering precious metals. We've shipped tens of thousands of orders every year and had very few losses.

Now I'll also say in our case and I think our competitors are similar. We ensure everything we ship and so we have a big insurance policy. If anything gets lost, and it isn't received and signed for by the recipient, then there's an insurance claim and we've had some of those of course. But it's remarkably reliable and I hate to say that because it's a quasi-government enterprise. It kind of rubs me the wrong way to say that the Postal Service does a good job. I don't think they do in general but when it comes to our success and getting things successfully shipped quickly and cost effectively, the US Postal Service has done very well.

Full Podcast here: https://goo.gl/f8AooW